Welcome to Print Mule!

Privacy Policy

1. Cookie Notice

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Cookies

1.1 Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer.

1.2 Cookies are essential to using the Printmule website, as they gather information on the type of platform you’re using to view our website. We use this information to optimise our website for your particular platform, so that you have the best experience no matter which platform you use. Below are some examples of how we use cookies to do this: To gather information which allows us to identify your platform and record sales so we may improve customer experience and identify issues on the site. To ensure you are provided with correct and useful information during your visit to our site. To allow you to add items to the basket and proceed through our checkout. To collect data which allows us to improve our services based on purchases and site usage.

1.3 There are three different categories these cookies are split into: 

1.3.1 Essential to Site Function cookies – these cookies allow you to browse the site, search for products and add items to the basket. 

1.3.2 Helpful, Non-intrusive Cookies – these help improve your experience on the site, for example by recognising your location therefore displaying appropriate delivery options in a banner, and reminding you of your recently viewed items. 

1.3.3 Third Party Cookies – to help us record customer experience and to allow us to test new services, to help us improve the customer journey on the website.

1.4 You can choose not to allow cookies in your browser settings, but to be able to purchase from our site you will need to ensure your cookies are enabled. More information on cookies, their use and how to accept or reject them can be found at www.allaboutcookies.org or you can email us your questions and we'll be happy to help.

 

2. Our Data Protection Policy

Printmule (“We”) are committed to protecting your privacy and the security of any information given to us in order for us to process your order.

2.1 We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information.

2.2 Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. No personal data about customers will be passed to any third party, except to offer you the opportunity to purchase from us, to fulfil the delivery of Products to you, and as is necessary to process credit or debit card payments.

2.3 Your privacy and confidence will be respected at all times.

 

3. What Information is collected about you and how is it used?

3.1 When you place an order we need to collect your name, address, e-mail and telephone number as well as details of the method by which you intend to pay for the Products. This information allows us to process your offer to purchase the Products and delivery of those Products to you. We use your e-mail address to send you notification of the status of the order. We will contact you by e-mail or by telephone if any problems occur regarding delivery of the Products to you.

3.2 This information may be provided to third party service providers for the purpose of processing your offer to purchase the Products.

3.3 We may collect information to allow us to carry out marketing analysis and customer profiling (including transactional information), conduct research, including creating statistical and testing information.

3.4 We may use your e-mail address to provide you with information on products, services, promotions and special offers where you have indicated that this is acceptable.

3.5 If you supply your email address without placing an order, we may pass your email to a third party organisation in order to offer you the opportunity to purchase from us. Your email address will not be used for any other purpose and will not be held on file by ourselves or any third parties after the reason for collecting it has lapsed.

3.6 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

3.7 We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.

 

Information stored and collected about you allows us to improve our services or products for you. Added to this parameter, we may use your information for the following purposes:


3.8 Any commitment we make on a contracted basis.

3.9 If information is requested from our website concerning services or products offered, we may use your data. Products or services which may be of interest to you can also deem a communication from us, if permission has been granted.

3.10 Notification re- changes or improvements may be sent to you in regards to product or service changes that could affect our service to you.

3.11 Existing customers can be contacted on the topic of goods or services related to a previous sale, if we feel you might be interested in these additional topics.

3.12  Added use of your data may include permission for third parties to use your data. This permission would be granted by you in regards to unrelated products or services that may be in your interests. We or third parties can only contact you in regards to this information if consent has been provided for information collection.

3.13 Third party contact or communications from our website, as a new customer, is only made if you have granted us permission. These communications are only offered for information you consented to and no other unrelated information.

3.14 Data that you do not want us to use or third parties to use can be withheld, once consent has been given regarding our collection of your data. We will always provide you with an opportunity to decline communications and our or third party data usage.

3.15 Identifiable data, which could be used to disclose who you are, is never shared.

 

4. Storing your personal data

4.1 Outside of the European Economic Area are places for storing and processing data we collect from you. We may take advantage of these outside areas, allowing staff to process data collected from you. These processors may work for our suppliers. The transfer of this data may include processing and completing your order on our site, such as utilising your payment information or offering support services. We take all reasonable processes to ensure your data is secure and in agreement with our Privacy Policy as outlined here.

4.2 Secured servers are used by our company to ensure proper data storage. Information on transactions is kept encrypted for safety measures.

4.3 Transmission of data on the internet can never be ultimately secure. We do not and cannot guarantee security of information collected electronically or transmitted; however, we take all necessary steps to provide the best security available. As a result of our inability to guarantee safety, you are submitting information to us at your own risk. Where needed a password may be necessary to access areas of our site. You are responsible for the safety and confidentiality of the password you generate.

 

5. Retaining and Deleting Personal Data

5.1  Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.2  In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a)The period of retention of personal data will be determined based on the purpose of our use of such data.

5.3 Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

6. Disclosing your information

6.1 Personal information to third parties may be disclosed:

6.2 This disclosure occurs when we sell all or a section of our business or assets to a third party.

6.2.1 Personal information can be offered to any member of our company, such as subsidiaries, holding companies and their subsidiaries only if deemed appropriate.

6.2.2 Legal requirements may mean a sharing of your information.

6.2.3 Lowering credit risk and fraud protection may result in information disclosure.

 

7. Access to information and your rights

7.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by using the 'unsubscribe' link at the bottom of the emails, by changing your update preferences in the 'My Details' section of 'My Account' on www.Printmule.co.uk, or by contacting us at sales@Printmule.co.uk.

7.2 Our site and emails may, from time to time, contain links to and from other websites in our networks, from partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

The Data Protection Act 1998 was established to govern online electronic communications. The act gives you access to any data we have about you. To gain access to this information a small fee of £15 is needed. This fee allows us to process your request by covering our costs. Contact information is given below, which should be used to gain details about information we hold on you.

7.1 Your principal rights under data protection law are:
(a) The right to access;
(b) The right to rectification;
(c) The right to erasure;
(d) The right to restrict processing;
(e) The right to object to processing;
(f) The right to data portability;
(g) The right to complain to a supervisory authority; and
(h) The right to withdraw consent.

7.2 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. To gain access to this information a small fee of £15 is needed. This fee allows us to process your request by covering our costs. Contact information is given below, which should be used to gain details about information we hold on you.

7.3 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.4 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.5 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.6 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.7 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.8 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.9 To the extent that the legal basis for our processing of your personal data is:
(a) Consent; or
(b) That the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
And such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.10 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.11 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.12 You may exercise any of your rights in relation to your personal data by written notice to us.

 

Subject Access Request

7.13 On receiving your written request, we will (within 40 days of such a request being received by us) supply to you details of the personal information which we hold about you. You must explain to us clearly the information you require to be supplied: we are not obliged to supply to you information which is not specifically requested by you.

7.14 Under the terms of the Data Protection Act 1998, we are entitled to charge you £10.00 for the provision of information following our receipt of such a request.

7.15 Once we have received your written request and payment of the fee, we will respond to your request within 40 days.

7.16 You should note that, under certain circumstances, we will not be obliged to disclose the requested information to you, in which case we will explain to you the reasons for our refusal.

 

8. Third parties

We will not sell or pass your details to third party organisations except to offer you the opportunity to purchase from us, to fulfil delivery of the Products to you and for the purpose of processing your offer to purchase the Products.

 

9. Consent

By making an offer to purchase Products you consent to the information you provide to us being processed for any of the above purposes.

By using any Printmule website (whether listed here or not), you signify your assent to Printmule Privacy Policy.

 

10. Security

The security of your transaction is important to us and to prevent any details being seen by unauthorised persons it is protected throughout the payment process. To do this, 128 bit SSL encryption is employed to encrypt the information before it is sent to the payments processor.

 

11. Contact Details

11.1 If you have any queries about this Privacy Policy, or any other aspect of our website, or you have a complaint, please email us at sales@Printmule.co.uk.

11.2 We aim to keep the personal data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at sales@Printmule.co.uk.

11.3 We shall respond to any communication received by us as quickly as we can.

 

11.4 This website is owned and operated by PRINTMULE LTD.

11.5 We are registered in England and Wales under registration number 10014956, and our registered office is at Unit A1 Sunrise Industrial Estate, 324 Hitchin Road, Luton, England, LU2 7SR

11.6 Our principal place of business is at Unit A1 Sunrise Industrial Estate, 324 Hitchin Road, Luton, England, LU2 7SR.

11.7 You can contact us:
(a) By post, to the postal address given above;
(b) Using our website contact form;
(c) By telephone, on 0800 368 7338; or
(d) By email, using sales@printmule.co.uk

We read every message submitted and try to reply promptly to everyone. We may also file your comments to improve the site, or review and discard the information.

  

12. Changes to the Privacy Policy

Any changes we may make to our Privacy Policy will be posted on this page and, where appropriate.