Privacy Policy

Print Mule (“we”, “our”, “us”) is committed to safeguarding the privacy of our customers and visitors. This privacy policy outlines how we collect, use, and protect your personal data when you use our services, visit our website, or visit us in person at 2 Putteridge Parade, Luton, LU2 8HP.

What Information We Collect
We may collect the following personal data:

• Contact Information: Your name, email address, phone number, and physical address when you place an order or make an enquiry.
• Order Details: Information about the products or services you request, including design preferences and specifications.
• Payment Information: Billing details when you make a purchase.
• Website Data: Information about your visit to our website, including IP address, browser type, and browsing behaviour, through the use of cookies.

How We Use Your Information
We use your personal data for the following purposes:

1. Order Fulfilment: To process and deliver your orders, including printing and personalisation requests.
2. Customer Support: To respond to your enquiries, provide advice, and handle complaints.
3. Marketing: To send you promotional offers, updates, or newsletters (with your consent).
4. Improvement of Services: To analyse website usage and improve our offerings.
5. Legal Obligations: To comply with legal and regulatory requirements.

Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information with:

• Service Providers: For example, delivery services or payment processors, to ensure efficient service.
• Legal Authorities: When required by law or to protect our legal rights.

Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us understand how you interact with our site and enable us to provide personalised content. You can adjust your browser settings to refuse cookies, although this may impact your experience on our website.

Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• The right to access your data and request a copy.
• The right to rectify inaccurate or incomplete data.
• The right to request the erasure of your data, subject to legal obligations.
• The right to restrict or object to processing in certain circumstances.
• The right to data portability.

Security of Your Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, or loss.

Contact Us
If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us at:

• Phone: 0800 368 7338
• Email: hello@printmule.co.uk
• Address: 2 Putteridge Parade, Luton, LU2 8HP

Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.

Effective Date
This policy is effective as of 20/12/2024.

Thank you for trusting Print Mule. Let’s create some magic together!