• Privacy Policy

  1. Last updated: 24 July 2025

    This Privacy Policy explains how Print Mule ("we", "our", "us") collects, uses, stores, and protects your personal information when you use our website: www.printmule.co.uk ("Site").

    We are committed to respecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    1. Who we are

    Print Mule is a UK-based company providing print and design services.

    Contact details:
    Email: [info@printmule.co.uk]
    Website: www.printmule.co.uk

    2. What information we collect

    We may collect and process the following types of personal data:

    • Identity and Contact Information:
      Name, email address, phone number, delivery address, company name.
    • Account Details (if applicable):
      Login credentials, order history.
    • Payment Information:
      We do not store payment card details. Payments are processed securely via third-party providers (e.g. Stripe, PayPal).
    • Technical Data:
      IP address, browser type and version, time zone setting, device type, and how you use our Site.
    • Marketing Preferences:
      Your preferences in receiving marketing communications from us.

    3. How we use your information

    We process your personal data to:

    • Fulfil and manage orders
    • Communicate with you about your orders or enquiries
    • Provide customer support
    • Send important service-related notifications
    • Improve our website and user experience
    • Comply with legal or regulatory obligations
    • Send marketing communications (only with your consent or where permitted)

    4. Legal bases for processing

    We rely on the following lawful bases to process your data:

    • Contractual necessity: To process and deliver your orders
    • Legal obligation: For record-keeping and compliance with applicable laws
    • Consent: For marketing communications (you can withdraw consent at any time)
    • Legitimate interests: For improving our services, preventing fraud, and managing customer relationships

    5. How we share your information

    We may share your data with:

    • Trusted third-party suppliers (e.g. print manufacturers, delivery services) to fulfil your order
    • Payment processors (e.g. Stripe, PayPal)
    • IT service providers for hosting, storage, and email services
    • Legal or regulatory authorities, where required by law

    We do not sell your personal information.

    6. Data retention

    We retain your personal data only as long as necessary for the purposes set out in this policy, including legal, tax, or accounting requirements.

    Typically, we keep order and account data for 6 years in accordance with HMRC guidelines.

    7. Your data protection rights

    Under UK data protection laws, you have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate or incomplete data
    • Request deletion of your data where there is no lawful reason to keep it
    • Object to or restrict processing in certain circumstances
    • Withdraw consent at any time (for marketing or optional services)
    • Lodge a complaint with the Information Commissioner’s Office (ICO)

    To exercise your rights, contact us at: [info@printmule.co.uk]

    8. Security

    We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. However, no online system can guarantee 100% security.

    9. Links to other websites

    Our Site may contain links to third-party websites (e.g. payment processors or social media). We are not responsible for the content or privacy practices of those sites.

    10. Changes to this Privacy Policy

    We may update this policy occasionally. Any changes will be posted on this page with the revised date. We encourage you to review it periodically.

    Print Mule
    www.printmule.co.uk
    Email: [info@printmule.co.uk]